Are our products vegan and cruelty-free?


Do we ship worldwide?


How long does shipping take?

After orders have been processed (which takes anywhere from 1-7 days) orders within the UK take 3-7 days to be delivered.

International orders can take anywhere from 10-19 days.

How much is shipping?

UK shipping is £3.49 and international shipping is £14.99. You can get free shipping in the UK if you spend over £50, and free international shipping if you spend over £100.

How can I track my order?

We use the royal mail as our primary shipping method. If you are from the UK you should receive automatic tracking updates to your email and text messages. International orders are NOT tracked unless your select the tracked option at checkout.

What do I do if my order is delayed?

If your order is taking longer than the shipping time given above, please get in touch with us (either via email or our 'contact us' page). We will be in contact with you within 48 hours.

What do I do if my order arrives damaged?

If your order arrives damaged please get in touch with us as soon as possible (either via email or our 'contact us' page). We will be in contact with you within 48 hours.

I have a question about my order how can I get in touch?

If you have any questions about your order please feel free to contact us via email whippedcloudsc@gmail.com or through our 'contact us' page.

Can I return my items?

To make your shopping experience as simple as possible we offer sample boxes for our skincare so you can try before fully committing. We advise that you buy our sample boxes first then if you love it buy the full-size product!

We *ONLY* offer returns and refunds for products that are faulty/ damaged. To be eligible for a refund you MUST start the return process within 7 days of receiving your order.

Is my data secure?

Yes! Read more here.